Friends and Family Test
Feedback tool to support the fundamental principle that NHS service users should have the opportunity to provide feedback on their experience.
Contents
- Documentation
About this standard
- Publisher
- NHS England
- Also known as
- FFT
- Friends and Family Test (FFT) data collection
- Reference code
- DCB2054
- Status
- Active
Show definitions of statuses
Active. Active standards are stable, maintained and have been approved, assured or endorsed for use by qualified bodies.
Deprecated Deprecated standards are available for use and are maintained, but are being phased out, so new functionality will not be added.
Retired standards Retired standards are not being maintained or supported and should not be used.
- Standard type
- Collections
Show definitions of standard types
Collections. A Collection is a systematic gathering of a specified selection of data or information for a particular stated purpose from existing records held within health and care systems and electronic devices.
Extractions. An extraction is a type of collection that is pulled from an operational system by the data controller and transmitted to the receiver without additional processing or transcription by the sender.
Information standards. Information standards are agreed ways of doing something, written down as a set of precise criteria so they can be used as rules, guidelines, or definitions.
Technical Standards and specifications. Technical standards and specifications specify how to make information available technically including how the data is structured and transported.
- Collection level
Aggregate level
- Frequency
Dataset publication or collection occurs once a month.
- Contact point
Using this standard
- Applies to
- NHS funded inpatient and type I & II A&E services
- Maternity services
- Outpatient services
- Inpatient day cases, including children and young people and accident and emergency
- Walk-in-centres/minor injury units
- Mental health and community healthcare
- NHS funded ambulance and patient transport services
- Post-COVID syndrome assessment clinic services
- Effective from
- 01/04/2013
Topics and care settings
- Topic
- Adult
- Care
- Child
- Service
- Care setting
- Community health
- Hospital
- Maternity
- Mental health
- Urgent and Emergency Care
- Walk in centre
Dependencies and related standards
- Related standards
- Friends and Family Test - Post-COVID Assessment Clinics DAPB2054-4026
- Friends and Family Test - Quarterly Staff Survey DAPB2054-3144
- Friends and Family Test - Post-COVID Assessment Clinics
Review Information
- Scope
- Acute Trusts, Ambulance Trusts, Care Trusts, Community Trusts, Mental health Trusts, Voluntary and independent sector providers.
- Technical Committee
Data Co-ordination Board (DCB)
Legal basis and endorsements
- Legal authority
Section 250 of the Health and Social Care Act 2012
This standard is published under section 250 of the Health and Social Care Act 2012.
Section 259 of the Health and Social Care Act 2012
NHS standard contract
More information
The FFT asks people about their experience of services they have used and offers a range of responses.
When combined with supplementary follow-up questions, the FFT provides a way to highlight both good experience and opportunities for improvement. This kind of feedback will help us to improve NHS services.
Page last updated: 17 May 2024