Hospital and Community Health Services Written Complaints Collection
Monitors the extent of written complaints received across hospital and community health services by service area, profession and type.
About this standard
- Publisher
- NHS England
- Also known as
- KO41a
- Reference code
- SCCI2125 Amd 102/2015
- Publication date
- 06/07/2023
- Status
- Active
Show definitions of statuses
Active. Active standards are stable, maintained and have been approved, assured or endorsed for use by qualified bodies.
Deprecated Deprecated standards are available for use and are maintained, but are being phased out, so new functionality will not be added.
Retired standards Retired standards are not being maintained or supported and should not be used.
- Standard type
- Collections
Show definitions of standard types
Collections. A Collection is a systematic gathering of a specified selection of data or information for a particular stated purpose from existing records held within health and care systems and electronic devices.
Extractions. An extraction is a type of collection that is pulled from an operational system by the data controller and transmitted to the receiver without additional processing or transcription by the sender.
Information standards. Information standards are agreed ways of doing something, written down as a set of precise criteria so they can be used as rules, guidelines, or definitions.
Technical Standards and specifications. Technical standards and specifications specify how to make information available technically including how the data is structured and transported.
- Collection level
Aggregate level
- Frequency
Dataset publication or collection occurs once a year.
- Contact point
Link to standard
- Documentation
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- Applies to
- Hospitals and community services in secondary care
- Associated medias
- Data on Written Complaints publication The information obtained from the Ko41a collection monitors written complaints received by the NHS regarding Hospital and Community Health Services and final published data are available through the Data on Written Complaints publication.
- Hospital and Community Health Services Written Complaints Collection Data Provision Notice
- Data on Written Complaints publication
- Effective from
- 26/06/2023
Topics and care settings
- Topic
- Service
- Care setting
- Community health
- Hospital
Dependencies and related standards
- Related standards
Review Information
- Scope
- NHS Hospital and Community Health Services (secondary care)
- Contributor
- Department of Health and Social Care
Legal basis and endorsements
- Legal authority
Section 259 of the Health and Social Care Act 2012
Section 250 of the Health and Social Care Act 2012
This standard is published under section 250 of the Health and Social Care Act 2012.
NHS standard contract
More information
All NHS organisations and those delivering NHS services are required to submit an annual KO41a return.
The data required for this collection are:
- organisation details and organisation site details
- summary of overall numbers of complaints
- age of patient
- status of complainant
- service area
- subject area of complaint
- profession
Page last updated: 22 March 2024