General Practice and Dental Complaints Collection
Monitors written complaints received by NHS primary care providers, both GP and dental practices.
Contents
- Documentation
About this standard
- Publisher
- NHS England
- Also known as
- General Practice (including Dental) Complaints Collection (KO41b)
- KO41b
- Reference code
- DAPB2126
- Status
- Active
Show definitions of statuses
Active. Active standards are stable, maintained and have been approved, assured or endorsed for use by qualified bodies.
Deprecated Deprecated standards are available for use and are maintained, but are being phased out, so new functionality will not be added.
Retired standards Retired standards are not being maintained or supported and should not be used.
- Standard type
- Collections
Show definitions of standard types
Collections. A Collection is a systematic gathering of a specified selection of data or information for a particular stated purpose from existing records held within health and care systems and electronic devices.
Extractions. An extraction is a type of collection that is pulled from an operational system by the data controller and transmitted to the receiver without additional processing or transcription by the sender.
Information standards. Information standards are agreed ways of doing something, written down as a set of precise criteria so they can be used as rules, guidelines, or definitions.
Technical Standards and specifications. Technical standards and specifications specify how to make information available technically including how the data is structured and transported.
- Collection level
Aggregate level
- Frequency
Dataset publication or collection occurs once a year.
- Contact point
Using this standard
- Applies to
- General Practices and Dental Practices
- Is part of
Topics and care settings
- Topic
- Service
- Care setting
- Dentistry
- GP / Primary care
Dependencies and related standards
- Related standards
Review Information
- Scope
- Dental Practices, GP Practices and NHS England
Legal basis and endorsements
- Legal authority
Section 250 of the Health and Social Care Act 2012
This standard is published under section 250 of the Health and Social Care Act 2012
Section 259 of the Health and Social Care Act 2012
More information
The collected data is used to deliver a number of benefits to the NHS:
- long-term monitoring of complaint volumes and types
- identification of specific type of complaints, which can lead to service improvements
- enables national bodies discharge their respective legal duties and responsibilities in listening and responding to public voice on the NHS
- inform public opinion in providing feedback that complaints are logged, assessed and resolved
- provide commissioners with data to target areas for improvement.
Page last updated: 22 March 2024